FAQ

How long will it take for my product to arrive (UK)?

Standard UK delivery is next day if you order before 8:58pm. All orders are shipped using tracked delivery via either Royal Mail or FDL and you should receive an email and / or text message containing your tracking number and a 2 hour delivery slot. If you're not going to be in during your time, please rearrange the delivery via the link in the message for when you will be home.  Although the majority of our orders are delivered next day, please allow 2 days before chasing. If your order does not arrive in this timeframe, please let us know ASAP so we can send you out a replacement. If you'd like to check the tracking of your order, please select 'Chat with us' in the bottom left hand corner, then 'Track and manage my orders'.

How long will it take for my product to arrive (International)?

If you’re based in Europe / Rest of World your order will usually arrive within 5 - 9 days. But please allow 10 days for your products to arrive before reaching out. *We have recently upgraded our international delivery service so we now pay your customs tax / duties for you. This means no additional fees after ordering and quicker delivery as your orders should now pass through customs without being stopped.

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What are your shipping rates?

United Kingdom | Next Day = £3.99 or free on orders over £50.00

Europe | Tracked = £10.00

Rest of World | Tracked = £15.00

*We have recently upgraded our international delivery service so we now pay your customs tax / duties for you if you live within Europe (excluding Norway, Switzerland and Turkey). This means no additional fees after ordering and quicker delivery as your orders should now pass through customs without being stopped.

How do I track my order?

When goods are dispatched, you will be sent a notification email and / or text message including your tracking number and tracking link.

* If you do not receive this email or text, please contact us via the Contact Us form (link in the website footer) and we'll send it to you.

If your order does not turn up within 3-4 working days, please notify us so we can organise a replacement.

Do any of your products contain palm oil?

All our products are 100% palm oil free.

How does your Subscribe & Save option work?

With our subscription serice you automatically save 10% on orders and can set them to be delivered at regular intervals so you never run out. It's completely flexible and you can change your order at any time with a few clicks. Please see our Subscribe & Save FAQ page for full details: Subscribe & Save FAQ

How can I return my order?

You can easily arrange to return your order via this link: https://www.royalmail.com/track-my-return#/details/6182

Please send us a message via our contact us form to let us know you're making a return and once received we'll refund you in full.

Can I take these products on holiday?

There are currently no restrictions on taking supplements of animal and plant origin for personal use to the EU, so yes you can :)

If you're travelling outside of the EU, please check the rules and regulations on the government website of the country you're travelling to.

I can't decide whether to get beef liver or mixed organs- which do you recommend?

It depends on your specific requirements really... the Beef Organs contain a wider variety of micronutrients including some more unique nutrients like Selenium (great for immunity and thyroid function) and CoQ10, which is great for cardiovascular health. Whereas the Beef Liver contains less of a variety but the nutrients it does contain (Vitamin A, all the B vitamins, copper, etc) are in a greater density.

Personally I usually opt for the Beef Organs as I have a history of poor heart health in my family and I generally recommend this to men over the Beef Liver as they need more heart support. Whereas for women I usually recommend the Beef Liver. That said, it might be worth trialing one and then the other and seeing which works best for you.

What countries do you ship to?

Albania, Argentina, Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Isle of Man, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico., Netherlands, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom

Can you take liver capsules during pregnancy?

Every body is different and every pregnancy is different, so when it comes to delicate situations like this, we like to refer to the experts. Registered Dietician/Nutritionist, Certified Diabetes Educator, research, and author Lily Nichols, in her book "Real Food for Pregnancy: the science and wisdom of optimal prenatal nutrition says "Liver is one of the richest food sources of folate and vitamin B12, both key in maintaining healthy red blood cells and fostering healthy brain development in your baby. Many of you reading this may have been specifically warned NOT to consume liver during pregnancy, precisely because it is rich in vitamin A...However, we now know that naturally occurring vitamin A does NOT exert toxicity, particularly when consumed with adequate vitamin D and vitamin K2, nutrients that are also found in abundance in liver. This illustrates perfecting why obtaining nutrients from food is far safer than getting them from supplements". (p. 33-34).

She goes on to say "liver and supplements are not equivalent...Advice to pregnant women on the consumption of liver based on the reported Vitamin A toxicity supplements, should be reconsidered" (p.34).

Finally, Lily states " when buying liver, remember that source matters. This organ is designed to filter toxins and store nutrients, so ideally, seek liver from healthy, pasture-raised animals. If you're especially averse to the taste, you can purchase desiccated liver from grass-fed cows in capsule form and take it as a supplement" (p.35)

I can’t log into my subscription account

You will not be able to manage your subscription or log into your account until you have confirmed your subscription upon set up. The first action you can take is to search your inbox for “account confirmation”. If you’re still having difficulty you can contact info@apenutrition.co.uk.

Can you stack multiple products together?

Yes, you can stack as many of our products together as you like in a variety of combinations. For example, personally I take Lion's Mane and Cordyceps either as powders mixed into my coffee with Collagen and MCT Oil or as our Dawn capsules in the morning. I then take Optimised Male with breakfast and our Celtic Oysters & Whole Bone Matrix mid-morning. I'll usually eat organs with lunch, but if I don't I'll include a serving of our Beef Organs or Beef Liver. The only potential exception to this is when it comes to stacking more than two Nose-to-Tail products together.

Generally we recommend people stack two Nose-to-Tail products daily if they really want to maximise nutrient intake when they don't eat organ meat. This is based on Western A Price's guideline to eat one ounce (28 grams) of liver per day. We use around 15 grams of raw organs to make each serving of our products (6 capsules) so taking 12 per day would bring you in at just over that guideline at 210 grams per week.

That said, I know quite a few people who take or eat more than this (including me) and only notice increased benefits, especially when you're taking a variety of the products and therefore a wider range of micronutrients. However, if you want to air on the side of caution to not overload on micronutrients, I would suggest taking no more than 12 organ meat capsules per day.