Shipping & Returns

Shipping UK 

*If you're based in the UK and your order hasn't arrived within 3-4 days of ordering, please let us know via the contact us form straight away so we can arrange a replacement.

Rates

United Kingdom | Next Day = £3.99 or free on orders over £50.00

Timeline 

Standard UK delivery is next day if you order before 8:58pm. All orders are shipped using tracked delivery via either Royal Mail or FDL and you should receive an email and / or text message containing your tracking number and a 2 hour delivery slot. If you're not going to be in during your time, please rearrange the delivery via the link in the message for when you will be home. 

Although the majority of our orders are delivered next day, please allow 2 days before chasing. If your order does not arrive in this timeframe, please let us know ASAP so we can send you out a replacement.

If you'd like to check the tracking of your order, please select 'Chat with us' in the bottom left hand corner, then 'Track and manage my orders'. 

Shipping International 

Rates

Europe | Tracked = £10.00-£15.00

Rest of World | Tracked = £15.00-£20.00

*We have recently upgraded our international delivery service so we now pay your customs tax / duties for you if you live within Europe (excluding Norway, Switzerland and Turkey). This means no additional fees after ordering and quicker delivery as your orders should now pass through customs without being stopped.

Timeline 

If you’re based in Europe / Rest of World your order will usually arrive within 5 - 9 days. But please allow 10 days for your products to arrive before reaching out.


Countries we ship to 

Albania, Argentina, Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico., Netherlands, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom


Tracking 

When goods are dispatched, you will be sent a notification email and / or text message including your tracking number and tracking link.

Alternatively, you can check the tracking of your order by selecting 'Chat with us' in the bottom left hand corner, then 'Track and manage my orders' and putting in your email address.

If your order does not turn up within 3-4 working days, please notify us so we can organise a replacement.


Returns

This returns policy applies to products bought directly from our website. If you have purchased products from a retailer or other online retailer then please contact them for their own returns and refund procedures.

We are happy to refund or exchange any product returned within 30 days of purchase, if it is returned in its original state, unused and in original packaging. 

Assuming the item(s) are in good condition we will then process your refund. Refunds are made to your original payment method and depending on your payment issuers policies, there may be a couple of days’ delay in being credited.*

*We cannot accept returns on opened and trialled products, and we do not offer refunds for opening, used and/or trialled products. 

To return your product, please use this link and let us know via emailing customersupport@apenutrition.co.uk. Proof of purchase is required. By letting us know we can watch out for the return and as soon as it's received, process your refund.  

Right of Withdrawal (EU customers only)

Your Right to Withdraw

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason. You can find the form here.

Withdrawal Period

The 14-day withdrawal period begins on the day you (or a third party nominated by you, other than the carrier) receive the last item in your order.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can do this by:

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the 14-day period has expired.

Returning the Goods

You must send the goods back to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before the 14-day period has expired.

Returns should be sent to address given on your parcel. If you are unsure of have questions please email customersupport@apenutrition.co.uk

Cost of Return Shipping

You will bear the direct cost of returning the goods.

Refunds

We will refund the full value of your order, including the cost of standard delivery, within 14 days of:

  • the day we receive the returned goods back; or
  • the day you provide evidence that you have sent the goods back,

whichever is earliest.

We will issue the refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

Exception — Sealed Goods (Health & Hygiene)

Sealed goods which are not suitable for return due to health protection or hygiene reasons are exempt from the right of withdrawal once the seal has been broken after delivery, this includes ALL of our products. Upon opening, they are no suitable for return due to hygiene issues and health protection as they are food items. 

Our Business Details

APE Nutrition LTD
35 Ballards Lane London N3 1XW
customersupport@apenutrition.co.uk